Training

Training

PCLender’s primary objective is to ensure that our customers become adept and efficient in the use of our Loan Origination System from day one. We accomplish this by delivering a thorough curriculum that emphasizes quality processes and productivity for three training components:

  • User training for specific roles including origination, processing/underwriting, closing, secondary marketing, and management/reporting 
  • Administrator training to ensure that your team has the right balance of customization and maintenance requirements 
  • Trainer training for long-term internal support and company growth objectives

Training is available on-site, via online meetings, and in prerecorded videos that capture PCLender’s most frequently asked questions. Additionally, users and administrators are provided with reference material that is accessible online 24/7. Our training modules address the needs of all users from loan origination through processing, underwriting, closing, secondary marketing, and reporting/management requirements. An initial schedule is part of the implementation project plan, and once a customer goes live, free online training is provided on a monthly basis.

PCLender provides lenders with trusted advisory services and recognizes training as a cornerstone of our solution.