Support

Support

PCLender is not just a technology company. It truly is a mortgage banking resource that provide the best LOS system in the industry. We value and rely on our customers’ success. In fact, our customers will say that we have a passion for support. Our low-cost-of-entry, transaction-based business is fundamentally customer-centric. When our customers succeed, we succeed.

A team of mortgage experts who are available from 8 am to 5 pm local time supports every PCLender administrator. Our expert team of account managers track all calls and issues via our internal ticketing system that ensures a resolution is tracked and obtained for inquiries. Our customer team is available for weekly calls with the system administrator and quarterly calls with owners or executives.

PCLender delivers its technology solutions via SaaS. Through SaaS, we offer access to best-of-breed technology and delivery of service. Support is immediate as clients are assigned a PCLender account manager who can quickly access, view, and identify solutions for questions right within the application.