Credit Union/CUSO

Credit Union Mortgage Software Solutions

Credit Union real estate lending operations require automation that is simple to use and facilitates high levels of member service while improving compliance and reducing costs. This unique combination of needs is best met by an enterprise system configured for best practices. Since most credit unions prefer to minimize, if not eliminate, the need for system maintenance, the best solution is a fully-hosted, Web-based solution with an implementation guarantee complimented by high levels of industry expertise, independent audit/certifications, and a passionate commitment to customer service.

PCLender is the system of record for credit unions that are serious about serving their members and flawlessly managing a complex process.

PCLender’s solutions and services allow credit unions to overcome operational barriers to offering mortgage products. The system offers a simplified process for fulfilling members’ home loan needs, as well as the tools to assist with compliance mandates set forth by regulators, CFPB, and HUD.

PCLender delivers our loan origination system via SaaS, supporting superior service and compliance. We offer key lending technology components on a best-business-practices platform that can manage:

Marketing: Providing product, service, and credit union information to members

Point of sale: Comprehensive point-of-sale application which dynamically collects loan information in seven simple member-driven screens. A borrower simply logs on to a Credit Union’s website, clicks on “Apply Now,” fills out a simple form with assistance from adaptive help content, and submits the application.

Loan origination: Managing loan, borrower, and property data, as well as providing general status reporting, loan calculations, activity tracking and standard mortgage forms.

Vendor/contact management: Managing and communicating with the industries best third party providers of document providers, pricing engines, mortgage insurance, flood determinations, appraisals, credit reports, underwriting, title reports, and fraud detection

Documents: Generating applications, upfront disclosures, business processes, and closing documents with an integrated library of more than 2,000 forms

Loan program: Handling interest rate and fee distribution along with tracking and disclosing acceptable program terms

Secondary marketing: Maintaining and reporting investor relationships, and tracking income and costs for base price, price adjustments, servicing premiums, and impounds. Additionally, more advanced tools support forward commitments and trade management

Centralized reporting: Summary reporting for data collected from the initial loan inquiry to post closing for all origination channels and locations. Includes lead tracking, pipeline, work queues, compliance, HMDA, secondary marketing, profitability, and employee efficiency tracking

Imaging: Capturing and managing images within an integrated process. Our tool provides a virtual file for processing that can be used for secondary marketing file delivery and file archiving

Our solutions and services to provide credit unions the following benefits:

  • Implementation in less than 45 days
  • Integrated fulfillment services (via NavPros)
  • User efficiency training
  • High availability via secure redundant datacenters
  • Total system security (physical security and network/data security)
  • Compliance support (not just TRID, but overall Compliance Management)
  • 18 year track record of successful implementation and use

CUSO benefits include:

  • A secure rules-based LOS that allows multiple institutions to be accurately supported simultaneously
  • Private-label online applications for participating credit unions
  • Setup and management of custom fees, programs, and disclosures for each credit union
  • Access to tools and loan status for participating credit unions’ pipelines