PCLender Management Biographies
Lionel Urban serves as CEO, founding partner and chairman of the board for PCLender, LLC. In this role, he is responsible for the overall strategic direction and the vision behind the technology development of the company. Prior to founding PCLender, LLC, Lionel was a co-founder and CEO of Navigator Lending Solutions, Inc. (NavPros), a fulfilment services company specializing in mortgage banking services. Preceding NavPros, Lionel was the co-founder, president and CEO of PCLender.com®, Inc. from 1997 to 2011. During this time, he supervised the development of a pioneering, Internet-based mortgage technology platform supporting banks, credit unions and mortgage companies across the country. Since 1987, Lionel has acquired vast mortgage banking experience in management, origination, operations, secondary marketing and compliance roles within banks, credit unions, and independent mortgage bankers.
Chief Technology Officer and Founder
David Faulkner is responsible for PCLender’s system architecture and product design. Faulkner has diligently focused his expertise to enhance the PCLender LOS platform’s capabilities and functionality to go above and beyond industry best practices, regulatory standards, and an evolving mortgage banking environment.
He brings more than 25 years of experience with software development and relational database programming. From 1987 through 1994, he worked as a consultant specializing in high-end relational database solutions. Faulkner was instrumental in creating the PCLender LOS software product leading to the company’s incorporation in 1999. He has co-authored a book on Delphi programming and contributed to two books on Borland’s (Embacardero’s) Paradox Language. He has also published numerous magazine articles and made many speaking appearances on Paradox and Delphi applications.
Faulkner graduated from Rutgers University with a Bachelor of Science in Electrical Engineering.
Joe Langner is a highly accomplished Executive Sales Leader with 25+ years of senior level sales, marketing and general management experience, ranging from start-ups to $900-million business units. Successfully driven key results in both the software and financial services industries while operating across the SMB and Enterprise market segments. Delivered increased revenue and market share in a trillion-dollar industry at Ellie Mae, Inc., and consistently ranked #1 nationally for results while at Dun and Bradstreet. Turned the struggling $300M Mid-Market Business Unit at Sage Software into a recognized leader in the sector while growing organic sales and EBITA .
Chief Technology Officer
Jason Vagner is the Chief Technology Officer for PCLender and has over 20 years of technical and executive leadership experience. Prior to joining PCLender he served as the CEO of FontShop International, the venerable type design foundry and distribution company headquartered in Berlin. At PCLender, Jason oversees all software development, business analysis, technology architecture and infrastructure.
VP of Customer Support
As Customer Support Manager, Nic Siemer is charged with leading a team of support and account reps to deliver the required support services effectively and efficiently to ensure customers are maximizing the value of PCLender products and services to become “High Functioning” mortgage bankers. He spearheads programs that support PCLender customers’ achievement of quality mortgage lending benchmarks, including user and administrator support, video-based training and support collateral, and account management.
Prior to his appointment as Customer Support Manager, he held the Account Manager position for four years, providing a solid and consistently growing knowledge base relative to PCLender products and services, and honing customer service skills by managing and supporting customers nationwide. Siemer facilitated issue resolution, case management, software training, and relationship development while maintaining a high level of customer satisfaction.
Siemer gained a great deal of insight into the mortgage banking industry through previous roles with Wells Fargo Home Mortgage as a Private Mortgage Banking Associate, at Island Title Corporation as Escrow Assistant to the Senior VP, and at Washington Mutual Home Mortgage as a Post Closing Coordinator.
VP of Application Management
Aurea Lucas has over 20 years of mortgage banking operations and technology experience and serves as PCLender’s Vice President of Application Management. She is responsible for establishing system table defaults, new customer implementations and quality assurance of PCLender systems. This role ensures customers are provided with system defaults that support mortgage banking best practices through the use of all system features and vendor integrations. Before her tenure here, Aurea served as a COO for First California Mortgage, a regional Mortgage Banker. Prior to that she was the Managing Director for GMAC-RFC. As Managing Director at GMAC-Rescap, Aurea was responsible for the design and management of automated process solutions and policies that increased volume, customer service levels and productivity through technology. She exemplifies commitment and consummate professionalism by consistently focusing on timely and quality deliverables.
VP of Information Technology
Jeremy Vierra brings more than 14 years of IT management experience to the PCLender management team. Jeremy manages the production environment, as well as all internal and external systems with an overall focus on data integrity and security, in addition to systems’ scalability. He has engineered two data center locations, implementing a redundant environment for use as a disaster recovery center. He also established and maintains the Disaster Recovery/Business Resumption Plan and compliance audits, such as the SSAE 16 SOC 1 audit. Jeremy chairs the company’s IT Infrastructure Planning Committee, ensuring prioritization of growth and system stability. Before his tenure with PCLender, he was employed by Memco Systems, a Hawaii-based technology consulting company, where he custom-designed databases for a multitude of customers and provided technology support for hardware, software, and networking issues. Jeremy graduated from the University of Hawaii with a Bachelor of Business Administration in Management Information Systems.